Privacy Policy

This Privacy Policy explains how HexapusAnime (“HexapusAnime,” “we,” “us,” or “our”), a business based in the United States, collects, uses, shares, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise use our online store and related services.

Our store uses third-party e-commerce, payment, shipping, customer support, analytics, and other service providers to operate our business and provide services to our customers.

By using our website or purchasing from our store, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For purposes of applicable data protection laws, HexapusAnime is the controller of personal information we collect directly from you through our online store.

HexapusAnime operates from the United States and serves customers both within the United States and internationally. We may process personal information in accordance with applicable United States privacy laws and, where applicable, the privacy laws of the jurisdictions in which our customers are located.

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at support@hexapusanime.com .

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Information You Provide Directly

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Customer support messages
• Reviews, comments, or feedback you submit
• Marketing preferences

Payment and Transaction Information

When you make a purchase, payment information may be processed by third-party payment providers. We may receive limited payment-related information such as payment status, transaction confirmation, billing details, and fraud-prevention information.

We do not intentionally store complete payment card numbers on our own systems.

Device and Usage Information

When you visit our website, we may automatically collect information such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Cart activity
• Referring website
• Approximate location based on IP address
• Interactions with emails, advertisements, or website features

Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate our store, remember preferences, understand website traffic, improve your shopping experience, and measure or personalize advertising.

3. How We Use Your Personal Information

To Process and Fulfill Orders

We use personal information to process payments, confirm orders, arrange shipping, provide tracking information, handle returns and exchanges, prevent fraud, and provide customer support.

To Provide Customer Service

We may use your information to respond to questions, resolve issues, provide order updates, and communicate with you regarding your purchase.

To Improve Our Store and Products

We may use browsing activity, order history, reviews, and customer feedback to improve our website, product pages, offers, customer experience, and marketing.

To Send Marketing Communications

Where permitted by law, or with your consent where required, we may send promotional emails, SMS messages, special offers, product updates, abandoned-cart reminders, or other marketing communications.

You may unsubscribe from promotional communications at any time. Even if you opt out of marketing, we may still send non-promotional communications related to orders, accounts, legal notices, or customer service.

To Personalize Advertising

We may use cookies, pixels, and advertising partners to display relevant advertisements on social media, search engines, or other websites. This may include advertising based on products you viewed, added to your cart, or purchased.

To Protect Our Business and Customers

We may use information to detect fraud, prevent unauthorized transactions, secure our website, investigate suspicious activity, enforce our policies, and comply with legal obligations.

To Comply With Legal Requirements

We may process personal information where necessary to comply with tax, accounting, consumer protection, customs, legal, regulatory, or law-enforcement obligations.

4. Legal Bases for Processing Personal Information

If you are located in the European Economic Area, United Kingdom, or another jurisdiction that requires a legal basis for processing, we may rely on the following legal bases:

• Performance of a contract: To process orders, deliver products, provide customer support, and manage returns or exchanges.
• Legitimate interests: To improve our store, prevent fraud, secure our website, communicate with customers, and conduct business analytics.
• Consent: Where required for marketing, cookies, targeted advertising, or other optional processing.
• Legal obligation: To comply with tax, accounting, customs, consumer protection, and legal requirements.

You may withdraw consent at any time where processing is based on consent.

5. How We Share Personal Information

We may share personal information with trusted third parties where necessary for legitimate business, legal, security, or operational purposes.

This may include:

• Payment processors and fraud-prevention providers
• Shipping carriers and fulfillment partners
• Email and SMS marketing providers
• Analytics and advertising partners
• Customer support tools
• Review platforms
• IT, hosting, and security providers
• Professional advisors
• Government authorities, customs authorities, regulators, courts, or law enforcement where required by law

We do not sell personal information in the traditional sense of directly exchanging it for money. However, some privacy laws may define certain advertising or analytics activities as “sale,” “sharing,” or “targeted advertising.”

Where applicable, you may have the right to opt out of those activities.

6. Third-Party Processing

Our online store may rely on third-party providers for e-commerce, payment processing, hosting, analytics, fraud prevention, shipping, customer service, and other business functions.

These providers may process personal information according to their own privacy policies and applicable legal requirements.

Some service providers may process personal information in countries other than your own.

7. Cookies, Analytics, and Advertising

We may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember cart and checkout information
• Understand how visitors use our website
• Improve product pages and offers
• Measure advertising performance
• Display relevant advertisements

Depending on your location, you may be able to manage cookie preferences through available website privacy controls, your browser settings, or other preference tools.

If you have questions regarding privacy preferences or targeted advertising, contact us at support@hexapusanime.com .

8. International Transfers

Because we may serve customers internationally and use third-party service providers, personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we rely on appropriate transfer mechanisms and safeguards, such as standard contractual clauses, adequacy decisions, contractual protections, or other lawful transfer mechanisms.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders
• Providing customer support
• Managing returns, refunds, and disputes
• Complying with tax, accounting, customs, legal, and regulatory obligations
• Preventing fraud and protecting our business
• Maintaining necessary business records

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer needed, we may delete, anonymize, or securely retain it where required by law.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you create an account with us, you are responsible for keeping your account credentials confidential.

11. Children’s Privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

Our products may be purchased for children, but purchases should be made by a parent, guardian, or adult customer.

If you believe a child has provided personal information to us without appropriate consent, please contact support@hexapusanime.com .

12. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• The right to access or know what personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to request a copy of your personal information
• The right to request restriction of processing
• The right to object to certain processing
• The right to withdraw consent where processing is based on consent
• The right to opt out of sale, sharing, targeted advertising, or certain marketing uses
• The right not to be discriminated against for exercising privacy rights

To exercise your rights, contact:

support@hexapusanime.com

We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

13. California and U.S. State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include the right to know, access, correct, delete, obtain a copy of your information, and opt out of sale, sharing, targeted advertising, or certain profiling activities.

To submit a privacy request, contact:

support@hexapusanime.com

We do not knowingly sell or share personal information of individuals under 16 years of age.

14. EEA and UK Privacy Rights

If you are located in the European Economic Area or United Kingdom, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to processing
• Request data portability
• Withdraw consent where applicable
• Lodge a complaint with your local data protection authority

If you have a concern, please contact us first so we can try to resolve the issue.

15. Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link included in our marketing emails.

If you receive SMS marketing from us, you may opt out by following the instructions provided in the message, such as replying STOP where available.

Even after opting out of marketing, we may still send transactional or service-related messages such as order confirmations, shipping updates, refund notices, or customer support responses.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other online services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies and terms of any third-party services you use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date above.

Where required by law, we may provide additional notice regarding material changes.