Return, Refund & 30-Day Satisfaction Guarantee

At HexapusAnime, we want you to shop with confidence. If your order arrives damaged, defective, incorrect, or you are not satisfied with your purchase, our customer support team is here to assist.

This policy explains our return, refund, replacement, exchange, and satisfaction guarantee terms. Nothing in this policy limits any mandatory consumer rights that may apply in your country, state, or region.

30-Day Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee beginning on the date your order is delivered.

If you are not satisfied with your purchase, you may contact us within 30 days of delivery to request a return, refund, replacement, or store credit, depending on the circumstances.

To request assistance, contact:

support@hexapusanime.com

Please provide:

• Your order number
• The email address used for your purchase
• A brief explanation of the issue
• Photos or videos when the item is damaged, defective, or incorrect

We may request supporting evidence before approving a return, refund, replacement, or store credit.

Return Eligibility

For a standard return, items should be returned in reasonable condition with their included accessories, components, and original packaging whenever possible.

Returns may not be accepted, or a refund may be reduced, when an item has been:

• Damaged through misuse, abuse, neglect, or improper handling
• Intentionally altered or damaged
• Returned with major components missing
• Returned without prior authorization
• Returned after the applicable 30-day period
• Purchased from another retailer or unauthorized seller

How to Start a Return

Before sending an item back, contact support@hexapusanime.com with your order information and the reason for your return.

If your request is approved, our support team will provide the appropriate return instructions and return address.

Return Shipping Costs

Return shipping depends on the reason for the return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After reviewing the issue, we may provide:

• A replacement
• A refund
• Store credit
• Return shipping assistance
• Another appropriate resolution

Change-of-Mind Returns

For returns that are not related to damage, defects, or an error on our part, the customer may be responsible for return shipping costs unless otherwise stated.

Original shipping charges may be non-refundable where permitted by applicable law.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If something is wrong, contact support@hexapusanime.com and include your order number along with clear photos or videos showing the problem.

Depending on the circumstances, we may offer a replacement, refund, store credit, return instructions, or another reasonable solution.

Exchanges

If you would like a different item or version, please contact our support team.

Where appropriate, we may recommend returning the original item and placing a new order. If the original item was damaged, defective, or incorrect, we may arrange a replacement instead.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Items not purchased directly from HexapusAnime
• Items damaged through misuse or improper handling
• Items returned without authorization
• Items missing major components or accessories
• Items returned after the applicable return period

If you are unsure whether your order qualifies, contact us before sending anything back.

Sale Items & Promotional Orders

Items purchased during a sale, discount, bundle, or promotional offer may remain eligible for return under this policy unless they were clearly identified as final sale at the time of purchase.

Any mandatory consumer rights applicable to your location remain unaffected.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method within 7 business days.

Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

If you have not received your refund within 15 business days after approval, please contact:

support@hexapusanime.com

Order Cancellations

If you need to cancel an order, contact support@hexapusanime.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

If an order has already shipped, you may need to wait for delivery and then request a return under this policy.

Shipping Delays & Undelivered Orders

We aim to ship orders within the timeframe stated on our website, checkout page, or order confirmation.

If your order is significantly delayed, appears lost, or is marked as delivered but you have not received it, contact:

support@hexapusanime.com

We will review the available shipping and tracking information and assist with the next steps.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, applicable consumer law may provide a 14-day withdrawal period beginning when the consumer receives the goods.

Where this right applies, you may contact support@hexapusanime.com within the applicable period to exercise it.

This statutory right does not replace any additional rights provided by our 30-Day Satisfaction Guarantee. Where applicable law provides stronger consumer protections, those protections remain in effect.

Legal Consumer Guarantees

Certain countries and regions provide mandatory consumer protections concerning defective, incorrectly described, or unsuitable products.

Our 30-Day Satisfaction Guarantee is provided in addition to applicable mandatory legal rights and does not remove or restrict rights that cannot legally be excluded.